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Cancellation & Refund Policy

This policy explains cancellations, refunds, digital access, class/month selection rules, and support timelines for Learn with Mahil membership packs and digital learning resources.

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Digital Membership Access

Learn with Mahil provides digital educational resources such as notes, PPTs, worksheets, flashcards, activities, assessments, extra practice materials, and Big Books where applicable. No physical product is shipped.

Key refund terms

Each payment is linked to a selected plan, selected class, and selected month pack. Please check the class, month, and plan carefully before completing payment.

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Selected Class & Month

Access is provided only for the class and month selected at the time of payment. Another class or another month requires a separate payment.

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Refund Request Window

Eligible refund requests must be raised within 3 days of payment with payment proof and registered account details.

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Eligible Refund Cases

Refunds may be considered for duplicate payment, failed access after successful payment, incorrect payment status, or technical issues that cannot be resolved by support.

Cancellation and refund rules

1. Digital product nature
Learn with Mahil provides digital learning resources. Since digital files and online access can be viewed, opened, or downloaded immediately after access is enabled, refunds are limited to eligible cases only.

2. Membership cancellation
If a recurring or monthly membership is cancelled, future access or renewal may stop according to the selected payment setup. Already purchased monthly packs may remain available in the user dashboard, subject to website availability and fair-use terms.

3. Non-refundable cases
Payments are generally non-refundable after resources are accessed or downloaded. Refunds may not be provided for change of mind, wrong class selection after downloading, wrong month selection after downloading, non-usage of resources, or sharing of account details.

4. Eligible refund cases
A refund may be reviewed if there is a duplicate payment, successful payment but no access provided, technical access issue not resolved by support, or incorrect amount charged. Users must contact support with payment details within the refund request window.

5. Refund processing timeline
Approved refunds will usually be processed within 5–7 business days to the original payment method, depending on the payment gateway and bank processing timeline. Learn with Mahil may request additional details before approving a refund.

Need help with payment or access?

For duplicate payment, failed access, wrong class/month selection, or dashboard download issues, contact Learn with Mahil support with your registered email/mobile number, selected class, selected month, and payment reference.